Case Manager - ISPA

Description Who We Are

At Camillus House, we are driven by our mission to serve individuals experiencing homelessness and poverty in South Florida. Guided by the teachings of St. John of God, we offer comprehensive services—including housing, healthcare, behavioral health treatment, and supportive programs—designed to restore dignity, hope, and independence. Our core values—Hospitality, Respect, Quality, Spirituality, Responsibility—are at the heart of everything we do.

You are a compassionate, resourceful, and client-centered professional with experience supporting individuals facing complex challenges, including homelessness, mental health conditions, and substance use disorders. You excel at building trust, navigating systems of care, and coordinating services in a culturally sensitive and trauma-informed manner. You thrive in collaborative, multidisciplinary environments and balance empathy with accountability, ensuring clients are empowered to achieve their housing, income, and wellness goals.

Key Responsibilities

• Conduct client assessments to identify needs, strengths, and barriers related to housing, income, wellness, and independent living.
• Develop and update individualized service plans with clear and measurable goals.
• Meet with clients regularly to review progress, address challenges, and provide ongoing support.
• Connect clients with housing, benefits, healthcare, behavioral health, employment, and other community resources.
• Coordinate services and advocate for clients with internal teams and outside providers.
• Participate in case conferences, team meetings, case staffing, and community partner meetings.
• Respond to urgent client needs and provide appropriate follow-up support.
• Assist with housing placement, transition planning, discharge planning, and follow-up services.
• Maintain accurate and timely case notes, client files, reports, and service documentation.
• Enter client information into HMIS and other required databases.
• Follow all agency policies, contractual requirements, and confidentiality standards.
• Build positive working relationships with community partners and service providers.
• Attend staff meetings, trainings, and supervision sessions.
• Support special projects and other departmental needs as assigned.
• Perform other related duties as assigned.

• Education:
  
  Bachelor’s degree in Social Work, Psychology, Human Services, or related field (equivalent experience may be considered).
• Experience:
  
  At least 2 years of case management, behavioral health, or social services experience, preferably with individuals experiencing homelessness and/or co-occurring disorders.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills, both written and verbal.
• Cultural sensitivity and the ability to work effectively with diverse and vulnerable populations.
• Proficiency in Microsoft Office (Word, Excel) and data entry systems; HMIS experience preferred.
• Ability to work independently and collaboratively within a team.
• Demonstrated crisis management and problem-solving skills.
• Valid Florida Driver’s License with clean driving record.
• Successful completion of toxicology screening, Level II background check, and OIG reference check.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.
• Bilingual (English/Spanish or English/Creole) preferred.

• Physical:
  Ability to stand, walk, bend, and lift up to 25 lbs.; may require occasional cleaning or physical activity to assist clients.
• Work Environment:
  Noise levels range from low to moderate; position is based on-site and not eligible for remote work.

• Comprehensive Medical Plans (PPO & HMO options)
• Dental & Vision Insurance
• GAP Insurance (fully paid by employer)
• Employer-paid Short-Term & Long-Term Disability
• Employer-paid Life Insurance
• Voluntary Life & AD&D, Accident, and Critical Illness Insurance
• Long-Term Care Insurance
• Proactive Health Management Plan (PHMP) Wellness Program
• Employee Assistance Program (EAP) – Confidential personal and work-life support
• Pet Insurance (Nationwide)
• Paid Vacation & Sick Time
• Paid Federal & Floating Holidays
• Equal Opportunity Employer

Camillus House is an equal opportunity employer and a drug‑free workplace. We are committed to fostering a diverse and inclusive environment, where every team member feels valued and respected.