Temporary National Crisis Center Line Intake Support - Miami,FL

Temporary National Crisis Center Line Intake Support

This is a temporary position for 3-6 months. The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors.

The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.

Working Conditions, Location, and Schedule

• This is a temporary full-time in-person position requiring a commitment of at least 40 hours per week.
• This is a temporary position for the months of April through August 2026.
• Regular overtime, including evenings or weekends, are also available and will be compensated accordingly. We are a 24/7/365 center.
• Counselors must also be available to travel locally as needed.
• The nature of this role requires full time professional work time and efforts. Additional employment could potentially interfere with the day to day schedule requisites outlined below. Please consider this when applying for the role.
• Shifts Available (availability for all shifts is a must):
• Morning: 7:30 am - 4:30 pm
• Daytime: 12:00 pm - 8:00 pm
• Daytime: 12:00 pm-10 pm
• Mid-Shift: 4:00 pm - 1:00 am
• Evening Shift: 6:00 pm - 3:00 am
• Overnight: 11:45 pm - 8:15 am
• Overnight: 12:00 am - 8:00 am.
• Overnight: 12:00 am - 10:00 a

Job Responsibilities Include (but are not limited to):

• Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided).
• Ability to act rationally and decisively in high-stress or time-sensitive situations.
• Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters.
• Engage genuinely with end users (tipsters) to build trust and gather information.
• Utilize strong analytical skills to derive pertinent information in support of successful tip outcome.
• Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.
• Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time).
• Accurately and concisely communicate with clients, stakeholders, senior management and staff.
• Have a basic understanding of data literacy and willingness to use and refer to data.
• Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms.
• Perform regular, in-depth account management, tip audits and peer/self-performance evaluations.
• Promote the values and mission of Sandy Hook Promise, the SS-ARS program.
• Work and collaborate with teammates from across the organization as necessary.
• Other duties as identified given organizational needs.

Desired Skills and Experience

• Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years' experience in related fields.
• Proven analytical, problem-solving, organizational, typing and prioritization skills.
• Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics).
• Demonstrated attention to detail and accuracy.
• Self-starter with positive energy and flexibility in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software.
• A commitment to SHP's vision and values.

Benefits and Salary Range The National Crisis Center is 24/7/365, therefore it is an hourly position with shift differential. The starting rate for the Crisis Line Intake Support is $21.63/hour with an increase in pay once the training period is completed.

• SHP offers a competitive benefits package, including:
• Unlimited PTO
• Paid holidays and 10 days sick leave
• Paid parental leave
• Health, dental, and vision
• Employer…