Temporary National Crisis Center Line Intake Support - Miami,FL

Temporary National Crisis Center Line Intake Support

* must be based in Miami,FL*

Department/Team: Crisis Center

Salary: $21.63/hour with an increase in pay once the training period is completed.

FLSAStatus: Non-Exempt

Expected

Start Date:

ASAP

Location: Miami, Florida, Full-time, In-person

Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help.

SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.

SHPstrives to ensure its culture and work environment reflect the valuesofbelonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging.

SHP encourages individuals who share our commitment to these core values and to our mission to apply.

his is a temporary position for 3-6 months.

The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors.

The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.

• This is a temporary full-time in-person position requiring a commitment of at least 40 hours per week.
• This is a temporary position for the months of April through August 2026.
• Regular overtime, including evenings or weekends, are also available and will be compensated accordingly. We are a 24/7/365 center.
• Counselors must also be available to travel locally as needed.
• The nature of this role requires full time professional work time and efforts. Additional employment could potentially interfere with the day to day schedule requisites outlined below. Please consider this when applying for the role.

• Morning:7:30 am - 4:30 pm
• Daytime: 12:00 pm - 8:00 pm
• Daytime: 12:00 pm-10 pm
• Mid-Shift: 4:00 pm - 1:00 am
• Evening Shift: 6:00 pm - 3:00 am
• Overnight: 11:45 pm - 8:15 am
• Overnight: 12:00 am - 8:00 am.
• Overnight: 12:00 am - 10:00 a

• Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided).
• Ability to act rationally and decisively in high-stress or time-sensitive situations.
• Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters.
• Engage genuinely with end users (tipsters) to build trust and gather information.
• Utilize strong analytical skills to derive pertinent information in support of successful tip outcome.
• Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.
• Multitask/prioritize responsibilities (work within several different web applications while using effective…