Outreach Care Specialist (US)-7 in Tampa, Florida

Outreach Care Specialist

Location:

Tampa or Miami, FL

Schedule:

Monday-Friday 8:30am-5pm Hybrid 1 (1 day):
This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

How you will make an impact:
The person in this role will work directly with members who have housing and employment needs, providing hands-on outreach, coordination, and ongoing support. Day-to-day responsibilities will include:

• Conducting proactive outreach to members by phone and through community-based engagement to understand their housing, employment, and other social support needs.
• Building relationships and establishing trust with members, including those who may be difficult to reach or experiencing barriers to accessing services.
• Assessing individual member needs and identifying barriers related to housing stability, employment, and access to community resources.
• Connecting members with appropriate community-based organizations (CBOs), housing resources, employment programs, and social-service agencies.
• Coordinating referrals and following up with both members and community partners to help ensure members successfully access the services they need.
• Providing ongoing case management support, including tracking member progress, addressing new barriers, and helping members navigate available resources.
• Developing and maintaining relationships with community organizations and other partners that provide housing, employment, and supportive services.
• Collaborating with internal care management and other cross-functional teams to coordinate support based on the member's individual needs.
• Maintaining timely and accurate documentation of member outreach, referrals, interventions, and outcomes.
• Identifying gaps or recurring barriers members experience and sharing opportunities to improve processes, resources, and overall member outcomes.
• Administrative stretch work to assist with tracking member utilization and program outcomes and more.

Minimum Requirements

• High school diploma or equivalent, plus at least 1 year of related experience, or an equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Strong interpersonal skills and demonstrated ability to build rapport and trust with members.
• Strong problem-solving skills, particularly around identifying and addressing barriers to housing, employment, or other services.
• Ability to coordinate multiple member needs, referrals, resources, and follow-ups.
• Comfortable conducting proactive member outreach and engaging individuals who may need additional support navigating services.
• Strong documentation, organizational, and follow-through skills.

Preferred Skills, capabilities and experience:

• Case management or care coordination experience, particularly supporting individuals with housing and/or employment needs.
• Experience conducting community-based outreach and working directly with members in the community.
• Experience partnering with community-based organizations (CBOs) and connecting members to local resources and social services.
• Familiarity with housing, employment, workforce development, or social-service programs.
• Previous healthcare, care coordination, social services, or member/patient-facing experience.
• Bachelor's degree in a related field.
• Bilingual