Tier 1 Software Support

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Relativistic Engine, Miami Lakes, FL, US

Commensurate with experience

Full-time

401(k), Disability insurance, Health insurance, Life insurance, Vision and Dental insurance, Paid time off, Tuition reimbursement

Employee discount. Waiting period may apply. Only full-time employees are eligible.

This is a full-time, hybrid in-house and remote position located in Miami Lakes, Florida.

• Be the first point of contact for internal customers to report issues.
• Respond to customers in a timely manner with solutions to their issues, or notification of escalation.
• Escalate issues to development or IT as appropriate.
• Continue communication with the customer as their issue progresses through the development pipeline.
• Collaborating with fellow designers, developers, and strategic planners to output amazing work in an agile environment.

• Basic understanding of web based software and systems.
• Strong interpersonal and communication skills.
• Strong collaboration skills within a small team environment spanning teams that work on both development and business.

• Experience with Kanban software (such as Trello or Jira) to track issues.

• Detail-oriented – quality and precision-focused
• Innovative – innovative and risk-taking
• Outcome-oriented – results-focused with strong performance culture
• Team-oriented – cooperative and collaborative

We are an equal-opportunity employer and a drug-free workplace.

We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Florida Drug-Free Workplace:
Pre-employment Drug Testing.