Manager, Engineering

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group's Global E-Commerce Team has an exciting career opportunity for a full-time Manager, Engineering reporting to the Director, Engineering.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

As an Engineering Manager (EM) in our Global E-Commerce Engineering organization, you will lead high-performing teams that deliver innovative, scalable, and high-quality software solutions for our digital commerce platform. You will be responsible for aligning technical roadmaps with business goals, fostering a culture of engineering excellence, and driving strategic execution.

Your role is not just about shipping features-it's about making sound technical decisions, communicating effectively with stakeholders, and developing a world-class engineering team. You will be a key player in shaping the future of how customers consider, purchase, and plan their cruise vacations.

Essential Duties and Responsibilities:

1. Technical Leadership & Roadmap Execution

• Define and execute a technical strategy aligned with product and business goals.
• Balance innovation vs. execution-knowing when to build, iterate, or cut scope.
• Ensure scalable, maintainable, and high-performance software architectures.
• Clearly communicate trade-offs between scalability, performance, and delivery timelines.
• Maintain best practices in engineering processes, security, and compliance (SOX,
  Dev Sec Ops ).

2. Communication & Stakeholder Influence

• Act as a bridge between engineering, product, and business teams, ensuring alignment.
• Proactively manage expectations and avoid surprises for leadership.
• Tailor communication depth for different audiences-from deep technical discussions with engineers to high-level business updates.
• Influence decision-making with data, risk analysis, and sound technical judgment.

3. AI & GenAI Product Leadership

• Lead your product engineering teams in designing and delivering customer-facing
  agentic AI solutions - including autonomous multi-agent systems, LLM-orchestrated workflows, and retrieval-augmented generation (RAG) pipelines - that improve how customers discover, book, and engage with cruise experiences.
• Partner with product and technical leaders to identify where agentic AI creates
  meaningful leverage across the e-commerce platform - from intelligent search and
  personalization to booking flows and post-purchase engagement.
• Champion AI-assisted engineering practices within your teams, ensuring engineers have the tools, skills, and confidence to build and maintain production-grade AI systems responsibly.
• Stay current on AI/GenAI advancements and bring grounded, timely recommendations on where to invest, what to adopt, and what risks to manage.

4. Team & Execution Leadership

• Lead teams to deliver high-quality software on time, ensuring smooth execution of
  roadmap items.
• Manage cross-team dependencies effectively, ensuring seamless collaboration.
• Continuously improve team processes without over-engineering solutions.
• Foster a culture of accountability, transparency, and continuous learning.

5. Talent Development & Team Growth

• Identify and nurture future leaders within the team.
• Provide actionable feedback and career coaching to engineers at all levels.
• Create an environment where engineers thrive, innovate, and stay engaged.
• Drive hiring, onboarding, and retention strategies to build a world-class engineering team.

Qualifications, Knowledge, and Skills:

• 7+ years of experience in software engineering, including hands-on development and leadership roles.
• 3+ years of experience managing software engineering teams, ideally in a fast-paced, highly regulated environment (e.g., banking, e-commerce, Dev Sec Ops ).
• Proven ability to balance short-term execution with long-term technical vision.
• Experience with scalable architectures, cloud platforms, and transactional
  applications.
• Hands-on experience building and shipping production-grade agentic AI solutions - including autonomous agents, multi-agent orchestration frameworks (e.g., Lang Graph, CrewAI, Auto Gen), RAG pipelines, and LLM-integrated application workflows - with demonstrated ability to take these systems from proof-of-concept through scalable production deployment.
• Exceptional communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong…