AI Agent Developer, ServiceNow

Role Overview

We are seeking a skilled and proactive AI Agent Developer to design, build, deploy, and maintain intelligent AI agents on the Service Now platform that transform how our HR organization serves associates. Working at the intersection of HR strategy, conversational AI, and platform engineering, you will translate complex HR Service Delivery (HRSD) processes into production-grade Now Assist skills and AI Agents that resolve associate questions, automate case work, and accelerate journeys like onboarding and offboarding.

Your responsibilities will include partnering with HR stakeholders to identify high-value HRSD use cases, designing agent personas, topics, and workflows, building and configuring AI Agents in Service Now AI Agent Studio, developing and tuning prompts, skill instructions, and tool/action definitions, and testing, iterating, and validating agent behavior.

This role offers the opportunity to quickly drive enterprise agentic AI adoption using Service Now Now Assist, AI Agent Studio, and Virtual Agent in a collaborative, innovation-driven environment. You will help pioneer how one of the country’s largest homebuilders uses agentic AI to support its associates.

• Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related technical field
• 2-4+ years of experience implementing or developing on the Service Now platform
• At least 1 year building conversational or agentic AI experiences (Now Assist, Virtual Agent, or AI Agents)
• Demonstrated experience creating AI agents or automations for enterprise operations
• Service Now Certified System Administrator (CSA) required
  
  Preferred certifications:
  Certified Implementation Specialist - Human Resources (CIS-HR) and/or Service Now AI Agent / Now Assist credentials
• Working knowledge of the Service Now HRSD data model
• Hands-on proficiency with the Now Platform:
  Flow Designer, Integration Hub, Scripted / Table REST APIs, Business Rules, Script Includes, ACLs, and the Automated Test Framework (ATF)
• Familiarity with Service Now GenAI architecture:
  Now Assist, AI Agent Studio, Now Assist Skill Kit (NASK), Generative AI Controller, AI Search, and the distinction between GenAI skills, workflows, and autonomous AI Agents
• Solid scripting ability in JavaScript (server- and client-side glide scripting) and comfort reading/consuming JSON REST payloads
• Understanding of core AI agent concepts - large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, grounding/knowledge sources, tool calling, and agent orchestration - as applied within Service Now
• Proven ability to integrate disparate systems through APIs and webhooks; experience integrating an HRIS such as Workday is a strong plus
• Experience designing for production: scalability, reliability, monitoring, error handling, and lifecycle/version management on the Now Platform
• Strong problem-solving mindset with the ability to translate complex HR requirements into functional, governed AI workflows
• Excellent communication skills to collaborate with non-technical HR stakeholders and present technical concepts clearly

• Robust health insurance plans (Medical, Dental, and Vision coverage)
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Associate Assistance Plan
• Education Assistance Program
• Adoption Assistance up to $30,000
• Up to three weeks of vacation annually
• Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day