Air & Ocean Export Agent

Overview

Radiant Global Logistics is seeking a detail-oriented and customer-focused Air & Ocean Export Agent to join our International Operations team in Doral, FL. This role is responsible for managing air and ocean export shipments from booking through final delivery while ensuring compliance with export regulations, operational accuracy, and exceptional customer service. The ideal candidate has hands-on freight forwarding experience, thrives in a fast-paced environment, and demonstrates strong organizational, communication, and problem-solving skills.

• Export Operations (Air & Ocean):
  Serve as the primary point of contact for assigned export customers; coordinate and manage air, FCL, and LCL export shipments from booking through delivery; prepare and process export documentation, including HAWBs, MAWBs, and related shipment records; track, update, and maintain shipment status in Cargo Wise, SAP TM, and internal systems; ensure compliance with all applicable export regulations (including ITAR, OFAC, and AES filings);
  
  monitor shipments for delays or exceptions and proactively communicate updates; enter proof of delivery and close shipments accurately in the system; coordinate pickups, deliveries, consolidations, and warehouse activities with carriers and vendors; manage specialty and out-of-gauge (OOG) cargo as required.
• Customer Service & Communication:
  Build and maintain strong relationships with customers, overseas partners, and internal teams; respond promptly and professionally to customer inquiries, issues, and service disruptions; act as a liaison for shipment escalations and operational problem resolution; send timely shipment pre-alerts and maintain transparent communication throughout the shipment lifecycle.

• Generate, review and process invoices to ensure accuracy and timely billing.
• Provide rate quotes upon request and confirm credit approval prior to shipment processing.
• Coordinate rates and tariffs with air and ocean freight vendors as needed.

• 3+ years of experience in air and ocean export operations within international freight forwarding.
• Working knowledge of FCL, LCL, air freight, and specialty cargo handling.
• Familiarity with export compliance requirements, documentation standards, and CTPAT.
• Understanding of ISO standards and global routing practices.

• High School diploma or equivalent.
• Bachelor’s degree in Logistics, Supply Chain, International Business, or a related field preferred.

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
• Experience with Cargo Wise and SAP TM is strongly preferred.

• Exceptional organizational and time-management skills.
• Ability to manage multiple priorities under tight deadlines.
• Clear and professional communication, both written and verbal.
• Self-starter with strong problem-solving abilities and customer-first mindset.
• Analytical thinker with a focus on continuous improvement.

• Set working hours of 8 hours per day with requisite meal and rest breaks.
• Ensure work responsibilities are covered when absent.

• Usually moderate office noise level with climate-controlled environment.
• Regular physical demands:
  Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
• Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.

• Salary Range: $54,000 - $69,500 annually
• Starting pay: Based on factors including education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
• Additional Compensation: This position is eligible for incentive bonus opportunities.
• Medical, Dental, and Vision insurance (employee and family coverage)
• Company-paid basic life insurance
• Short-Term & Long-Term Disability insurance
• Health Savings Account with company contributions
• Flexible Spending Account options
• 401(k) retirement savings plan with 3.5% employer match
• 80 hours of front-loaded Sick Pay
• 80 hours of Vacation Pay annually, with increases based on tenure
• 7 paid holidays per year
• Employee Assistance Program (EAP)

Radiant Logistics, Inc. () is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world.

Radiant s value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology…