Transport Client Services Guests – FIFA World Cup | Host

Transport Client Services Guests – FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Supervisor, Transport Client Services – Guests oversees daily VIP/VVIP transport operations at VIP hotels and stadiums, manages drivers and transport crew, and supports HQ planning, reporting, and coordination to ensure seamless service for FIFA Guests.

Reporting organizationally to the Manager, Transport Client Services
-Guests, the Supervisor, Transport Client Services
-Guests will be a key member of the FIFA World Cup 2026 Event Transport team, and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament to ensure that all Guests receive the correct services in accordance with FIFA’s service standards to ensure a smooth participation at the FWC tournaments.

This includes on match days and non-match days at all official sites including stadiums, Guests’ hotels, the airport and other official sites.

They will be responsible to ensure all Guest related transport information and other related documents, communications, presentations and electronic (web based) information are delivered.

The Supervisor, Transport Client Services
-Guests will act as Event Transport’s central point of contact for the external clients (Guests) and internal clients (FWC
26 functional areas) as it relates to the identification and confirmation of the clients’ required transport services.

Key Responsibilities - Operational (Hotels & Stadiums)

• Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles.
• Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution.
• Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules.
• Ensure drivers understand movements, timings, and protocols.
• Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules.
• Ensure adherence to all transport policies, procedures, and bubble-to-bubble movement requirements.
• Ensure Guest load zones remain…