Rate Card Supervisor, FIFA World Cup | Miami

Rate Card Supervisor, FIFA World Cup 26™ | Miami

Department: Tournament Time Role | SP

Employment Type: Fixed Term Contract

Location: Miami

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

• Accountability: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• Decision Making: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Inclusivity: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• Initiative: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• Innovation: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Leadership: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Vision: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Rate Card Supervisor will be dedicated to supporting the planning, coordination, and oversight of the Transport Rate Card Program and will be responsible for ensuring the effective delivery of transport services in accordance with approved rates, procedures, and tournament‑specific Service Level Agreements (SLAs). Reporting organizationally to the Manager, Transport Client Services – Teams, the Rate Card Supervisor will be a key member of the FIFA World Cup 26™ (FWC
26) Event Transport teams. The role will work in close collaboration with FIFA
26 Transport work streams, including Bus, Fleet, Arrivals & Departures (A&D), and Venue Transportation Operations, as well as the appointed transport Supplier, to support the planning and delivery of transport services requested through the Rate Card Program. This role supports transport operations on both match days and non‑match days across all official sites, including stadiums, team hotels, training sites, airports, and other official FIFA locations.

They will be responsible for ensuring that all Rate Card‑related transport information, documentation, communications, presentations, and electronic (web‑based) tools are accurate, up to date, and delivered in line with defined processes and timelines. The Rate Card Supervisor will work closely with the appointed Supplier to oversee the day‑to‑day implementation of the Transport Rate Card Program, supporting the identification, confirmation, and delivery of transport services requested by eligible client groups.

• Support the day‑to‑day management and implementation of the Transport Rate Card Program in coordination with FIFA
  26 Transport and the appointed Supplier.
• Coordinate and track vehicle requests submitted through the Rate Card Program, ensuring compliance with approved rates, booking timelines, and operational procedures.
• Monitor vehicle availability, allocation, and utilization to support effective service delivery in line with agreed SLAs.
• Act as a key operational point of contact with the transport Supplier for Rate Card‑related matters, supporting issue…