Operations Agent

Job Title:

Operations Agent
Department:
Operations

Reports To:

Operations Manager
Effective Date: 2026

This position is responsible for coordinating and executing daily cargo operations to ensure the safe, secure, and timely movement of freight. The role involves handling documentation, coordinating with ground handlers, airlines, freight forwarders, customs authorities, and ensuring compliance with aviation and safety regulations.

• Coordinate the acceptance, processing, and dispatch of air cargo shipments.
• Monitor flight schedules to ensure timely loading and unloading of cargo.
• Oversee the safe handling, loading, unloading, and storage of cargo to maintain safety and prevent damage.
• Update shipment tracking systems to provide real‑time cargo status information.
• Maintain accurate and up‑to‑date records of cargo movements, transactions, and operational activities within the cargo management system.
• Verify air waybills, customs documents, manifests, and other shipment paperwork for accuracy and regulatory compliance.
• Liaise with partner airlines and relevant authorities to ensure seamless cargo inspections and interline coordination.
• Conduct cargo inspections to identify damage, discrepancies, or compliance issues, and initiate corrective actions when necessary.
• Ensure all cargo is handled safely according to airline policies, airport regulations, and safety procedures.
• Ensure on‑time cargo dispatch to meet operational performance targets.
• Respond promptly to operational disruptions, flight delays, and customer inquiries.
• Perform other duties as assigned.

This job has no supervisory responsibilities.

• High school diploma or equivalent; aviation/cargo‑related certification preferred.
• Basic understanding of air cargo operations, logistics, and supply chain management.
• Familiarity with cargo management systems and office software.
• Ability to work under pressure in a fast‑paced environment.
• Fluent English and Spanish preferred.
• Availability to work weekends, nights, and holidays when necessary.

Diversity – Demonstrates knowledge of EEO policy; respects cultural differences; educates others on the value of diversity; promotes a harassment‑free environment.

Ethics – Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach to best fit the situation; copes with frequent change, delays, or unexpected events.

Attendance/Punctuality – Consistently at work and on time; ensures responsibilities are covered when absent; attends meetings and appointments on time.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or notifies appropriate person with alternate plan.

Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others’ ideas.

Oral Communication – Speaks clearly and persuasively; listens and clarifies; responds well to questions; demonstrates group presentation skills; participates in meetings.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; builds morale and group commitments.

Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style to meet needs; presents numerical data effectively; reads and interprets written information.

• Continually required to stand, walk, sit, and use hand and finger dexterity.

• Occasional work near moving mechanical parts.

• Noise level usually high.

• Occasionally lift and/or move more than 20 pounds.

• Works Monday through Friday with rotating weekends according to business needs.