Senior Freight Forwarder,AOG Specialist, Aerospace

DSV - Global transport and logistics

USA - Miami, 12430 NW 25th St

Job Posting Title
:
Senior Freight Forwarder, AOG Specialist, Aerospace
Time Type
:
Full Time

Job Summary
:
As a Senior Freight Forwarder at DSV, you will coordinate transportation of AOG shipments nationwide, ensuring timely delivery and compliance with regulations. The role involves end‑to‑end logistics, documentation, and exceptional customer service.

• Ensure proper handling of AOG shipments from pick up to delivery and continuous information flow between shipper, consignee, customer and DSV network.
• Organization and coordination of Import/Export/Domestic AOG shipments within DSV network, including hazmat cargo, oversize shipments, monitoring customs clearance.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on‑time deliveries. This includes daily communication with parties such as co‑workers, vendors, suppliers, customers, airlines, subcontractors, third‑parties, and nationally & internationally based shippers.
• Monitor and control AOG operations with customers, branches, and network to ensure proper level of service.
• Ensure information flow to/from customers, local branches, and network via phone, fax, email, and web‑based application.
• Timely preparation of daily AOG shipments in strict adherence to USA branch and airline regulations and cut‑off times.
• Ensure all documentation guidelines are met by local branches according to TSA regulations.
• Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, and account servicing for key accounts based on customer contracts and SOPs.
• Audit shipper paperwork and international transport documentation for completeness and accuracy.
• Book with airlines for international US export shipments to worldwide destinations selecting the best alternative based on product location, cargo specifics, customer requirements, and transit time.
• Arrange shipment collection with trucking companies and integrators to ensure product is safely and efficiently transported to the departure airport.
• Price AOG shipments nationwide to and from all worldwide locations according to customer needs. Responsible for USA import and export pricing, as well as collecting pricing from global locations for US customers.
• Monitor and safely handle aircraft engines nationwide on both import and export basis within customer and company requirements, coordinating with approved vendors.
• Work a rotational 24/7/365 shift that includes morning, afternoon, night, weekend, and holiday work, rotating among team members according to a predefined pattern.
• Ensure 24/7 reactivity, courtesy, and efficiency during the assigned shift through proper customer service skills.

• A bachelor's degree in business, logistics, or a related field is required.
• Professional certifications in freight forwarding, such as IATA or NCBFAA, are preferred.
• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Experience working rotational shifts including morning, evening, night, weekend, and holiday work.
• Experience shipping aircraft components including engines.
• Experience moving product on an AOG basis is preferred.
• Experience managing a team and working with clients is preferred.

• Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, carriers, and colleagues.
• Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
• Detail‑oriented with strong problem‑solving and analytical skills.

• Knowledge of air freight logistics and customs regulations.
• Understanding of trade laws and regulations.

• Fluency in English is required.
• Knowledge of additional…