First Aid Field Specialist

Job Overview

The Field Service Specialist (FSS) is responsible for developing and coaching Sales and Service Representatives (SSRs) to deliver consistent, high‑quality service across Vestis First Aid routes. The role focuses on hands‑on training, product knowledge, service standards, and compliance to ensure SSRs effectively manage customer accounts and maintain stocked, organized, and compliant first‑aid programs. The FSS also provides critical operational support by covering route responsibilities as needed to ensure uninterrupted customer service during extended SSR absences.

• Train and onboard new SSRs on route operations, service expectations, and company procedures.
• Provide hands‑on coaching in the field, including ride‑alongs and real‑time feedback.
• Teach proper servicing of first‑aid cabinets, including restocking, organization, and inventory control.
• Educate SSRs on OSHA and ANSI first‑aid supply guidelines and compliance standards.
• Reinforce customer‑service best practices and relationship‑building skills.
• Support SSRs in identifying customer needs and service opportunities.
• Develop and maintain training materials, guides, and standard operating procedures.
• Partner with sales and operations leadership to ensure consistency across routes.
• Monitor performance and provide ongoing development to improve service quality and efficiency.
• Assist with rollout of new products, programs, and service initiatives.

• Provide temporary route coverage for SSRs during extended absences (e.g., leave, vacancies, or business needs).
• Service customer accounts to maintain continuity, including restocking, compliance checks, and customer communication.
• Ensure service standards and customer expectations are consistently met during coverage periods.
• Identify and communicate any account issues, risks, or opportunities while managing the route.
• Support smooth transition of accounts back to assigned SSRs.

• Coaching and mentorship ability.
• Strong field leadership and hands‑on training skills.
• Customer‑focused mindset.
• Organizational and process‑driven approach.
• Problem‑solving and adaptability.
• Ability to balance training responsibilities with operational support.

• Experience as an SSR or in route‑based service within First Aid & Safety or a related industry.
• Strong knowledge of first‑aid products, cabinet service, and compliance standards.
• Prior training, coaching, or leadership experience preferred.
• Excellent communication and interpersonal skills.
• Ability to travel consistently (75%-100%) and as needed within assigned territory and support route coverage as needed.

• Valid Driver’s License.

• Exposure to adverse and varying weather conditions, which may include extreme hot/cold temperatures depending on geographical location.
• Fast‑paced environment requiring irregular and long hours.
• Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
• Must be able to occasionally lift and maneuver 50+ lbs. Requires bending, squatting, climbing, and reaching.

Vestis® is an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.