Dock Lead - Miami International Airport; MIACG

Dock Lead - Miami International Airport (MIACG3)

Job Category :
Airport Operations

Requisition Number : DOCKL
016738

• Full-Time

MIACG3-Miami Amazon, 6185 NW 18th St, Building 716A and 716B, Miami, FL 33126, USA

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,
team-oriented environment, we want to speak to you!

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Dock Lead is responsible for supervising and leading the dock agent team in the efficient and safe handling of aircraft loading and unloading processes at the airport docks. This role involves coordinating closely with ground staff, flight crews, and other operational teams to ensure timely and accurate movement of luggage, cargo, and supplies to and from the aircraft. You will ensure adherence to safety protocols and operational guidelines, while also troubleshooting and resolving any logistical or operational issues that arise.

Additionally, you are responsible for training and mentoring dock agents, managing shift schedules, and maintaining accurate records and reports of dock activities to ensure seamless airport operations.

• Oversee and coordinate dock operations, including the loading and unloading of cargo and baggage
• Lead and supervise a team of dock agents, providing guidance and training as necessary
• Ensure adherence to safety and security protocols by all team members during dock operations
• Monitor the efficiency and effectiveness of cargo and baggage handling processes
• Liaise with airline representatives, ground crew, and other stakeholders for operational coordination
• Manage the allocation and use of ground support equipment such as tugs and conveyor belts
• Conduct regular inspections of cargo and baggage for damage or security concerns
• Resolve operational issues and challenges that arise at the dock
• Exemplify Prime Flight customer service and safety standards
• Perform any additional duties as assigned by management

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• 1 year experience as a dock agent
• Knowledge of the Aviation Industry
• Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal – as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Ta…