Transportation and Logistics Apprentice

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values:
Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

This position has a base compensation range of $18.00. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Trade and Logistics Apprentice is an entry-level position that will rotate amongst various product lines. Responsible for processing learning and applying freight forwarding concepts and principles, customer shipments, customer billing, and customer service.

• Handles all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
• Escalates all recurring carrier/vendor service issues to the Supervisor
• Maintains service relations with customers, carriers, vendors, and other Hellmann offices
• Responsible for ensuring compliance with all applicable internal and external standard operating procedures and regulatory requirements
• Consults with supervisor prior to agreeing to non-standard services and/or pricing
• Ensures that customers are properly set up and maintained in company systems (i.e. POA, credit application, customer billing profiles…etc.)
• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
• Performs a credit check prior to arranging transportation
• Submits insurance purchase requests, upon request
• Verifies and confirms any additional charges incurred (i.e., driver waiting time, demurrage, detention, etc.)
• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
• Responsible to obtain/retrieve the Arrival Notice from the carrier
• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier/consignee for all non-Hellmann arranged deliveries
• Sends Customer Arrival Notice
• Collaborates with Trade Services to arrange inspections, when required
• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability/release of freight
• Enters and updates all required milestone tracking events within the area of responsibility
• Performs other duties as assigned

This position does not supervise any direct reports.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED
• One year of previous experience in freight forwarding industry, logistics or supply chain preferred
• Completion of any industry related course is an asset