Fulfillment Team Lead

Pro-Play Games is seeking a motivated and detail-oriented Fulfillment Team Lead to oversee daily order processing and support warehouse operations. This role is responsible for ensuring orders are picked, packed, and shipped accurately while maintaining efficient workflows and strong operational standards. The Fulfillment Team Lead is a hands-on leadership role that works directly alongside the team to keep operations moving smoothly.

The ideal candidate thrives in fast-paced environments, takes pride in organization and accuracy, and can guide a team toward consistent performance.

This role plays a critical part in delivering a reliable and high-quality experience for our customers across online orders, in-store fulfillment, and event preparation.

Miami, FL (On-Site)

Full-Time

Pro-Play Games is seeking a motivated and detail-oriented Fulfillment Team Lead to oversee daily order processing and support warehouse operations. This role is responsible for ensuring orders are picked, packed, and shipped accurately while maintaining efficient workflows and strong operational standards. The Fulfillment Team Lead is a hands-on leadership role that works directly alongside the team to keep operations moving smoothly.

The ideal candidate thrives in fast-paced environments, takes pride in organization and accuracy, and can guide a team toward consistent performance.

This role plays a critical part in delivering a reliable and high-quality experience for our customers across online orders, in-store fulfillment, and event preparation.

• Lead daily fulfillment operations including picking, packing, labeling, and shipping orders
• Ensure orders are processed accurately and within required timelines
• Maintain organized inventory storage and assist with inventory tracking
• Monitor order queues and adjust team priorities based on workload and deadlines
• Support the preparation and fulfillment of orders for events and large shipments

• Train, mentor, and support fulfillment associates to maintain high performance standards
• Provide real-time direction to the team to maintain productivity and accuracy
• Reinforce company procedures, quality standards, and operational expectations
• Communicate workflow updates, priorities, and operational needs clearly

• Ensure compliance with safety procedures and company policies
• Identify workflow inefficiencies and collaborate with management to improve processes
• Monitor accuracy rates and help maintain a high standard of order fulfillment
• Assist in maintaining clean, organized, and efficient warehouse spaces

• Experience in warehouse, logistics, or fulfillment operations
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment with shifting priorities
• Experience working with inventory systems, shipping platforms, or order management tools
• Ability to lift up to 50 lbs and stand for extended periods

• Previous team lead or supervisory experience
• Experience with e-commerce fulfillment or high-volume order processing
• Familiarity with the trading card game industry (Magic: The Gathering, Pokémon, etc.)

• Maintain high order accuracy and efficient fulfillment workflows
• Keep fulfillment spaces organized, clean, and optimized for productivity
• Support team members with clear direction and hands-on leadership
• Communicate effectively with leadership regarding workload, challenges, and improvements
• Contribute to a positive and accountable team culture

This role is fully on-site at our Miami facility and requires working in a back-of-house environment with regular movement, lifting, and…