Senior Warehouse Customer Relationship Manager

Senior Warehouse Customer Relationship Manager

Our client is an international transportation and logistics company headquartered in the U.S., committed to providing our customers with effective transportation, logistics, warehousing, and e-commerce solutions.

The Senior Customer Relationship Manager is responsible for leading strategic client engagement within a warehousing environment, ensuring exceptional service delivery and operational excellence. This role maintains full ownership of customer satisfaction by overseeing day‑to‑day service performance, coordinating warehouse and inventory‑related activities, and aligning operations with client expectations. The position plays a key role in fostering strong client relationships, ensuring inventory accuracy, and driving continuous improvement by creating efficiencies across warehouse operations and client support functions.

The role also requires a working knowledge of Foreign‑Trade Zone (FTZ) operations as they relate to inventory control, compliance, and warehouse processes, as well as knowledge of warehouse compliance standards for food‑grade and hazardous materials.

• Act as the primary point of contact for key customers, ensuring consistent, high‑quality service, proactive communication, and responsive client support.
• Build long‑term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly.
• Provide day‑to‑day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner.
• Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements.
• Manage escalations, coordinate across departments, and ensure timely resolution of customer issues.
• Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience.
• Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness.
• Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records.
• Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy.
• Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions.
• Ensure proper handling, storage conditions, and product integrity in accordance with customer requirements.
• Develop, document, and maintain client‑specific Standard Operating Procedures (SOPs) to ensure consistent execution of warehouse processes and alignment with customer requirements.
• Train and support warehouse staff on client‑specific SOPs, ensuring adherence and continuous improvement.
• Apply working knowledge of FTZ operations to support compliant inventory tracking, segregation, and reporting within the warehouse environment.
• Partner with internal teams to ensure warehouse processes align with FTZ requirements, including inventory control procedures and audit readiness.
• Ensure compliance with applicable warehouse regulations and standards, including those related to food‑grade storage, sanitation, safety, and hazardous material handling and segregation.
• Promote adherence to safety protocols and regulatory requirements to maintain a compliant and secure warehouse environment.
• Identify, develop, and implement process improvements to create efficiencies, streamline workflows, and enhance overall warehouse and customer service performance.
• Continuously evaluate operational…