Warehouse Lead

Job Details

Job Location:

3621 W. 112 PLACE 1 - HIALEAH, FL 33018

Position Type:
Full Time

Salary Range: $23.00 - $25.00 Hourly

Warehouse Lead - High-Volume Account & Order Fulfillment

Department:
Warehouse Operations

Reports To:

Warehouse Supervisor

Employment Type:

Full-Time

Industry: Logistics / 3PL / Warehousing & Distribution

The Warehouse Lead is responsible for providing hands-on leadership and operational support for a high-volume customer account, with primary responsibility for ensuring the accurate, timely, and high-quality fulfillment of customer orders.

This position serves as the day-to-day floor leader for assigned warehouse associates and is responsible for maintaining workflow, productivity, order accuracy, quality control, and adherence to customer-specific requirements.

The ideal candidate is a strong hands-on leader with exceptional attention to detail, urgency, organization, and quality control skills. This role requires the ability to manage multiple priorities in a fast-paced logistics environment while ensuring that every order is picked, packed, labeled, staged, and shipped according to customer specifications.

• Support the daily warehouse operations of an assigned high-volume customer account.
• Review daily order volume, priorities, deadlines, and special customer requirements.
• Coordinate workflow and assign tasks to warehouse associates based on order volume and shipping priorities.
• Maintain continuous communication with Warehouse Management regarding order status, workload, staffing, and operational concerns.
• Ensure customer-specific SOPs and handling requirements are consistently followed.
• Identify potential delays or operational issues and escalati them before they impact customer service.

• Oversee the complete order fulfillment process, including picking, packing, labeling, staging, verification, and preparation for shipment.
• Conduct quality-control checks to ensure orders are complete and accurate before shipment.
• Verify SKUs, quantities, lot numbers, labels, packaging, pallet configuration, and other customer-specific requirements.
• Ensure orders are properly documented and processed through the Warehouse Management System (WMS).
• Monitor picking and packing accuracy and immediately address discrepancies.
• Investigate incorrect picks, shortages, damages, mislabels, and other fulfillment errors.
• Ensure corrective actions are implemented when quality issues are identified.
• Maintain a strong focus on preventing shipping errors and customer claims.
• Verify completed orders against customer documentation prior to release.

• Provide hands-on leadership, direction, and support to assigned warehouse associates.
• Lead by example and maintain a visible presence on the warehouse floor.
• Assign daily work responsibilities and clearly communicate productivity and quality expectations.
• Monitor employee performance throughout the shift and redirect resources as operational needs change.
• Train and coach employees on customer requirements, order fulfillment procedures, quality standards, WMS processes, and safe work practices.
• Hold team members accountable for accuracy, productivity, attendance, and adherence to procedures.
• Assist Warehouse Supervisors and Management with identifying employee performance or training concerns.
• Promote teamwork, accountability, urgency, and a strong customer-service mentality.

• Review orders and customer instructions carefully before assigning work.
• Ensure warehouse associates follow established SOPs and customer-specific instructions.
• Verify product identification, quantities, packaging, labeling,…