Customer Service Representative

Job Description

Greeting Visitors:
Welcoming guests in a friendly and professional manner.

Answering and Directing Calls:
Handling phone calls, taking messages, and directing calls to the appropriate person or department.

Scheduling Appointments:
Managing appointments, setting up meetings, and coordinating schedules.

Maintaining a Clean and Organized Reception Area:
Ensuring the front desk and waiting area are tidy and welcoming.

Basic Customer Service:
Providing information and assistance to visitors and clients

Mon-Fri Schedule

Filing:
Maintaining and organizing both physical and digital files.

Clerical Tasks:
Performing various administrative tasks, such as typing, copying.

Basic Customer Service:
Providing information and assistance to visitors and clients, assist with taking payments.

Must be able to get licensed in Property and Casualty and Life within 90 days.

Strong Communication

Skills:

Excellent verbal and written communication skills are necessary for interacting with visitors and colleagues.

Organizational

Skills:

Ability to manage schedules, organize files, and maintain a tidy reception area.

Customer Service

Skills:

Providing a positive and helpful experience for visitors and clients.

Computer

Skills:

Proficiency in using Microsoft Office Suite and other relevant software.

Time Management:
Ability to manage multiple tasks and prioritize effectively.