Slot Technician

Description Job Summary

This position is under the direct supervision of the Electronic Games Manager and under the indirect supervision of the General Manager, or designee. This position is located at The Stables Casino. This position is responsible for providing exceptional Guest service by quickly responding to the Guests needs. The Guests may require knowledge of how to play a game; they will need assistance when they have won a jackpot or if the gaming machine they are playing has quit working properly.

This position also ensures that the gaming machines are in good working order. Shall perform all functions in accordance with applicable laws and gaming regulations, as well as established policies, procedures, and controls.

• Shall anticipate the Guests needs by continually searching for lights and/or customer in need of service
• Will understand how to play all electronic games and explain when a Guest may inquire
• Follows casino guidelines in logging in, using and returning secure machine keys
• Clears paper jams, reboots games, prints out jackpot tickets
• Cleans the interior of games and performs other in-house maintenance procedures
• Accesses machine game history, computer servers and prints game reports
• Understands and describes mechanical problems to vendors and completes vendors and maintenance logs
• Ensures and continually checks to insure all games are locked and in working order
• Identifies and reports to the Electronic Games Manager, or designee, any floor or gaming irregularities such as a Guest’s or Team Member’s attempt to damage gaming equipment or a gaming machine is out of order
• Learns and maintains a good working knowledge of all aspects of casino operations and current casino promotions
• Shall act with integrity, honesty and knowledge that promote the entertainment culture
• Shall maintain a calm demeanor during periods of high volume or unusual events to keep the gaming machines operating to standard and to set a positive example for other co-team members
• Anticipates the departments needs by constantly evaluating the environment and team members for cues. Communicates pertinent information to the manager/ or MOD
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Delivers remarkable Guest Service to all customers and team members using a great attitude and interactive personal skills
• Complete conversion and installation tasks such as installing locks and Nexgen components
• Understand meter test protocols
• Maintain slot files
• Train attendants

• Ability to learn how to troubleshoot and/or identify mechanical problems with games.
• Ability to learn how to operate and perform limited repair on electronic games.
• Ability to use a computer and associated software
• Helps create an environment of entertainment, excitement and fun when interacting with our Guests and fellow team members
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Performs other tasks and duties as directed

This position includes but is not limited to the job functions listed above.

• Must be 18 years of age
• Must have a High School Diploma or GED
• Must possess a valid driver’s license
• Must have one (1) to two (2) years related experience or training (preferred)
• Must be able to obtain and maintain a Modoc Nation Gaming License
• May be subject to criminal background investigation
• Must possess in high integrity regarding confidential and sensitive information
• Must possess excellent communication skills, both written and oral
• Must have the ability to work in fast paced environment, multitask and meet deadlines

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with the gaming operations core values, objectives of the Modoc Nation, system of internal control policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

DISCLAIMER:
The above describes the general nature and level of work being performed by employees assigned to this position. It is not contended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so assigned.