IT Engineer, IT Support, Systems Administrator

About Iru

Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation---collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech---General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as Service Now and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction.

We are seeking a driven, people-oriented IT Engineer to join our growing organization in Coral Gables, Miami, to provide high quality and detail-oriented IT support in a fast paced start up environment. This role will work onsite in our Coral Gables office, reporting to the Head of IT & Info Sec.

• CUSTOMER FIRST:Thoughtful in the approach, creation, and delivery of IT systems to end users.
• COMMUNICATION:Conveying information and ideas to individuals and groups in a focused and compelling way that delivers clear messages and ensures understanding.
• RADICAL CANDOR AND
  
  COLLABORATION:
  
  We are humble, transparent, and on a lifelong journey to be better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, and we trust. We are quick to admit when we're wrong and even faster to help one another win.
• CONTINUOUS IMPROVEMENT:Originating action to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and implementing solutions. As well as actively improving your own technical skills and performance.

• Provide high quality and detail oriented IT support in a fast paced startup environment..
• Create documentation to assist in servicing internal customers or documenting internal processes.
• Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary.
• Troubleshoot Apple and Windows hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access).
• Act as a front line security at Iru, "If you see something, say something."
• Lead the deployment and administration of IAM integrations, Iru MDM, internal networks, and other critical IT systems.
• Share responsibility of device lifecycle management of Iru managed devices.
• Collaborate with teams for employee onboarding and offboarding processes.
• Provide support and build processes in user lifecycle management.
• Join in on the deployment of new tools, systems, and product features.
• Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

• 3 - 6 years of experience in a corporate IT environment with increased responsibility over time.
• Excellent critical thinking and troubleshooting skills.
• Mac and Windows Administration experience.
• Deep subject-matter-expertise (SME) in at least two of the following areas:
  Network administration, SaaS administration, and device management, or IAM management.
• Advanced administration experience with some of the following tech tools:
  Okta, Slack, Linear, Google Workspace, MDM, Zoom, and Unifi/Cisco Meraki.
• Strong written and oral skills and an understanding that processes must be written down for the wider audience.
• Ability to take ownership of an initiative and solve problems with limited direction.
• A desire to build a world‑class IT organization and set the standard for the NEW modern IT.

• Experience with workflow automation tools such as Tines.
• Knowledge or experience working with Agile principles.
• Experience with Linear software and project management.
• Experience in a fast paced startup software company.
• Network concept knowledge and troubleshooting experience.

• Competitive salary
• Hybrid work environment (3 days in office per week)
• 100% individual and dependent medical + dental + vision coverage
• 401(K) with a 4% company match
• 20 days PTO
• Iru Wellness Week the first week in July
• Equity for full-time employees
• In-office lunch stipend provided
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health mental health benefits for individuals and dependents
• Fertility benefits
• Working Advantage employee discounts
• Onsite fitness center
• Free parking
• Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive…