Station Operator Dispatcher

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, taking ownership of customer issues and providing end‑to‑end resolution.

• Answer 50 to 150 calls per shift.
• Handle calls involving fire alarms, police, fire, and EMS.
• Field customer questions and complaints; forward issues beyond knowledge to specialists or appropriate staff.
• Ensure appropriate actions are taken to resolve callers’ problems and issues.
• Maintain accurate customer accounts and records of interactions, including details of inquiries, complaints, or comments.
• Perform other duties assigned by management.
• Work three 12‑hour shifts from 7am to 7pm; no rotating shifts.
• Carry out any additional responsibilities as required.

• High school diploma or equivalent.
• Minimum six months of customer‑service industry experience.
• Call‑center experience a plus.
• Excellent communication skills, including active listening.
• Service‑oriented attitude with ability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.
• Clean background check.

Prolonged periods sitting at a desk and working on a computer.

• Pay: $20 per hour.
• Benefits:
  Medical, dental, vision coverage; company‑paid life insurance; company‑paid short‑term disability; 401(k) with employer match; paid vacation and company holidays; training and career development.
• Company vehicle provided if applicable.
• Immediate qualification for the ALL In Ownership Plan for eligible full‑time employees.

Pye‑Barker Fire & Safety is an equal‑opportunity employer.

All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service, veteran status, or any other characteristic protected by applicable law.