Civilian Dispatcher

Civilian Dispatchers answer emergency and non‑emergency telephone calls and dispatch police, fire and EMS to the needed location. Civilian Dispatchers must have excellent communication skills and possess the ability to communicate effectively with the public as well as other law enforcement personnel.

• Answer incoming telephone calls and take appropriate action consistent with established guidelines and procedures, including determining whether the call is an emergency and obtaining correct information from callers in stressful situations.
• Evaluate and enter information into the Computer Aided Dispatch system to ensure a correct response.
• Determine the best method of getting a response to the call by dispatching police and other public safety personnel using a two‑way radio; and responding to non‑emergency situations or referring them to the appropriate source as necessary.
• Use appropriate methods to obtain information from hearing or speech‑impaired callers.
• Monitor and respond to calls on the primary two‑way radio channel, determining the nature and priority of the call, using appropriate systems (e.g. Map, CAD, LEADS) to check information, determining the availability of personnel and the best method for getting a response to the call, and dispatching police, fire and EMS personnel as necessary.
• Perform related duties such as maintaining security in the communications center, handling radio traffic on non‑primary channels, filing and retrieving documents, and entering articles, missing persons, stolen vehicles and guns into the LEADS and/or NCIC systems.

• 18 years of age.
• High School diploma or equivalent.
• Demonstrate the ability to type 50 words per minute with corrections.
• Within the first year of hire, successfully complete the LEADS/NCIC training program and the Emergency Medical Dispatcher (EMD).

Must be able to work any shift.

• 1st Watch: 11:00 pm to 7:00 am
• 2nd Watch: 7:00 am to 3:00 pm
• 3rd Watch: 3:00 pm to 11:00 pm

The Montgomery County Sheriff's Office is an Equal Opportunity Employer.