Supv Customer Service

Job Posting

Title:

SUPV I CUSTOMER SERVICE
Job
Job Code:
Education

Experience:

High School or Equivalent
Employment

Experience:

3-5 years

The Customer Service Supervisor I, under guidance of the Customer Service Country Manager, is responsible for the day-to-day management of the Customer Service team and its activities. This includes, but is not limited to, managing resources, performance management and development, and providing coaching as necessary. In addition, the Customer Service Supervisor I will focus on process improvements within the Department as well as identifying and implementing change to maintain the strategic vision of the Department.

The Customer Service Supervisor I will work with the Customer to establish and maintain a business relationship to provide total customer satisfaction and increase sales.

• Managing a team of customer service associates, focusing on time & attendance, performance reviews, and career development
• Developing self-directed teams that provide excellent service to our Customers
• Meeting customer requirements by implementing the most efficient processes available
• Reinforcing a positive team atmosphere
• Builds and maintains strong business relationships with Customers to drive an exceptional customer experience
• Understands business processes and makes proactive decisions, effectively solving customer issues, and increasing sales
• Independently, or as a team member, investigates and resolves customer issues
• Identifies and drives corrective actions and improvement projects that will raise customer satisfaction levels
• Teaching team members to solve problems and empowering them, when appropriate, to implement solutions on their own
• Performing various administrative tasks inherent in the position

• Due to ITAR regulations, current US citizenship or US lawful permanent residency (green card) is required to apply for this position
• Proficiency in SAP
• Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong analytical skills
• Strong interpersonal skills and ability to consistently demonstrate working in a team
• Ability to work with all levels within the Supply Chain
• Strong strategic thinker
• Time management
• Attention to detail
• Strong organizational skills
• Strong written business and technical communication skills
• Assesses personal performance against established measures using strong analytical skills
• Project management skills in execution of business process projects
• Proven ability to engage others and develop strong, positive working relationships
• Strong customer orientation
• Ability to work well with little supervision
• Ability to train and develop junior staff

• Bachelor’s degree strongly preferred
• 2-4 years’ experience in Customer Service role or prior related work
• Prior supervisory experience preferred
• Familiar with Lean/Six Sigma methodologies

Values:
Integrity, Accountability, Inclusion, Innovation, Teamwork

• Competitive base salary commensurate with experience: $55,700 – $83,600 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

All employees are covered under the laws of applicable federal, state, and local jurisdictions that prohibit the discrimination of all categories of employees. We are an equal opportunity employer.