Customer Service Associate - Parts
Listed on 2026-07-16
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual
Role Purpose
The Customer Service Associate in the Parts Department provides customer support, and parts inventory control to the organization. Assist customers with issues that require follow up ensuring that customer inquiries, which begin at order desk, have been taken care of.
- Utilizing our ERP SAP system to create quotes, orders, invoices and other related transactions
- Provide customer support and perform data entry tasks
- Check inventory levels and advise customer of product status
- Follow up on orders that are on back order and keep customers up to date
- Provide exceptional customer service via phone/email communication
- Assist customers with understanding what parts to order based on need and product (Twin, Single Line etc.)
- Complete customer transactions; charge client credit cards, collect credit card payments, generate backorder reports
- Provide back-up support via scheduling service calls when required, as well as for warehouse
- Software knowledge MS-Office
- Practical technical insight and knowledge
- University Degree / College Diploma or equivalent combination of experience and education.
- 2+ years’ experience as an Office Administrator, parts desk, or relevant experience
- Strong Microsoft suite experience, Advanced Excel
- 2+ years’ experience in Customer Service, Parts Desk, or Service Advisor
- Accurate and solution-oriented problem solver
- Excellent communication skills and strong ability to deal with different personalities
- Highly organized, and an efficient multi-tasker
- SAP knowledge & experience
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Job Segment:
Warehouse, SAP, ERP, Data Entry, Customer Service, Manufacturing, Technology, Administrative
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