Customer Service Representative

Description

We are looking for a Customer Service Representative to join a team in Miamisburg, Ohio in a contract-to-permanent opportunity. This role focuses on helping customers by phone with product inquiries, order-related questions, and basic troubleshooting while delivering clear, attentive support. The ideal candidate is comfortable handling a high volume of interactions, resolving concerns efficiently, and working collaboratively with internal teams to provide accurate information and a strong customer experience.

Responsibilities:

- Respond to inbound customer calls and messages regarding product selection, replacement parts, and general service needs.

- Provide straightforward technical guidance for routine product questions and direct more complex issues to the appropriate support resources when needed.

- Share timely updates on open orders, including estimated availability, shipping progress, and expected lead times.

- Explain company procedures and service steps in a clear and helpful manner so customers know what to expect.

- Work to resolve customer concerns during the initial interaction whenever possible, using sound judgment and problem-solving skills.

- Enter and maintain accurate order and customer information in internal systems to support efficient service.

- Coordinate with accounting and other departments to gather information, resolve issues, and ensure smooth follow-up.

- Use available training materials and product resources to build knowledge and improve support quality over time.

For immediate consideration, call .

Requirements - Prior experience in customer service, call center support, or another phone-based service environment.

- Ability to manage inbound calls professionally while maintaining accuracy and a customer-focused approach.

- Experience with order entry, order status communication, or similar transactional support activities.

- Proficiency with Microsoft Office applications, including Teams, Outlook, Excel, and Word.

- Strong verbal and written communication skills with the ability to work effectively across departments.

- Proven problem-solving ability and a commitment to resolving customer issues efficiently.

- Mechanical aptitude is helpful for understanding product-related questions, though it is not required. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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