Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join our team in Ohio in a contract role with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, resolving questions efficiently, and providing a dependable point of contact for product and order-related inquiries. You will support a high-volume service environment by delivering clear communication, researching solutions, and working across teams to ensure customers receive timely and accurate information.

Responsibilities:

• Respond to inbound customer inquiries regarding product selection, replacement parts, and general service needs.
• Provide basic technical assistance by addressing routine product-related questions and guiding customers to appropriate solutions.
• Share accurate status updates on open orders, including expected timelines and availability information.
• Explain standard company procedures and next steps so customers understand what to expect throughout the service process.
• Resolve issues during the initial interaction whenever possible by using sound judgment, active listening, and problem-solving skills.
• Enter and maintain order-related information with accuracy while documenting customer interactions clearly.
• Partner with internal teams such as accounting and other departments to address questions, clarify details, and support customer resolution.
• Handle inbound and occasional outbound communication professionally while maintaining a positive customer experience.