Field Service Engineer

The principal duties will include, but not be limited to:

• Lead the installation, maintenance, troubleshooting, and/or repair of HAHN Automation Group equipment at customer sites
• Provide customers with technical support and guidance during both warranty and non-warranty phases with an emphasis on mechanical and electrical diagnostics and support
• Participate in commissioning of mechanical, electrical, and control systems as equipment is in the development phase
• Lead the implementation of equipment upgrades and retrofits in the field on HAHN Automation Group equipment, including electrical, mechanical, and control system modifications
• Perform equipment mechanical, electrical, and controls system check-out activities for the automated equipment as it is developed by HAHN Automation Group
• Assist with the development of software validation protocols to confirm the machine control software meets all safety, performance, and technical requirements
• Support customers during machine acceptance testing and qualification activities
• Mentor and train less experienced field service staff in the techniques used to analyze and troubleshoot problems with automated equipment
• Identify and attend outside training sessions consistent with company goals and areas of expertise to ensure continuing education and technical skill advancement
• Provide timely and accurate service reports documenting activities and services performed at customer sites
• Travel required, including overnight travel – potentially domestic and international

Education:

College accreditation with emphasis in engineering or equivalent field service experience, preferably from within a manufacturing firm—bachelor’s degree with concentration in Electrical or Mechanical Engineering preferred.

Experience:

3-5+ years of experience in a similar industry is required, including an emphasis on equipment assembly, diagnostics, and troubleshooting

Additional skills:

• Ability to troubleshoot and debug complex automation systems, which may involve addressing software bugs, wiring or mechanical issues
• Ability to positively and professionally interact with customers in potentially stressful situations- communicating effectively and using sound judgement
• Proficiency in the use and programming of various PLC, HMI, robot, motion control, LabVIEW, and machine vision software applications;
  Ability to read and understand electrical schematics, pneumatic diagrams, mechanical assembly and component drawings
• Awareness of and dedication to complying with all internal and customer safety policies and government mandated safety regulations relative to the specific work being performed
• Strong analytical and decision-making skills to define, evaluate, and resolve problems systematically
• Electrical and mechanical ability and aptitude
• Strong technical and analytical skills
• Skilled in the use of various equipment such as hand tools, multi-meters and other measurement devices (such as calipers)
• Strong communication skills, both written and verbal with competency in computer and Microsoft Office products
• Ability to collaborate in team environments while maintaining individual duties effectively
• Flexibility to travel, domestic and international, sometimes with minimal notice and work additional hours as needed to meet project requirements
• A commitment to integrity, ethical and economical practices, and the organizations mission

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

As a member of HAHN Automation Group, applicants must be able to interact safely in a manufacturing environment. This includes:

• Full body mobility with the ability to bend, stoop, climb, and lift or move 40 lbs. of weight
• The ability to walk within restricted areas of the company manufacturing plant, and customer facilities
• Professional conduct in regards to hygiene and dress
• The ability to read and prepare business documents as well as conduct business over the telephone in a sometimes-loud environment
• The ability to sit or stand for long periods of time
• The ability to travel to customer, supplier, and/or inter-company sites via vehicle or airplane (both domestic and international)
• Valid driver’s license with driving record of acceptable…