Medical Scheduler II - Scheduling

Responsibilities & Requirements

Knowledge and

Skills Required:

• Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training.
• Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area.
• Adheres to all established workflows, scripting, and department greetings.
• Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users.
• Continuously achieves key department performance objectives such as quality assurance and productivity.
• Handles sensitive matters courteously and with professionalism. When appropriate, can upscale to leadership for proper awareness and/or resolution.
• Demonstrates consistent and punctual attendance.
• Upholds high energy and positive attitude, even when under pressure.
• Adapts quickly to change and balances multiple priorities in a fast paces environment.
• Thoroughly documents all interactions and consistently update consumer records in relevant technology system.
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment.
• Ability to schedule for multiple department/service areas in all hospital/ outpatient departments
• Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases.
• Perform other duties as assigned by department leaders.

• High School Completion or equivalent
• Previous clerical / physician office training
• Epic/EMR 1 Year experience
• Medical Terminology
• Computer Literate with strong knowledge of Microsoft Office products
• Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner.
• Previous registration or scheduling experience preferred.
• Excellent written and verbal communication skills

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.