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HelpDesk/Support Technical Support

Service Desk Lead: SLA-Driven IT Support & Mentorship

Job in Miamisburg, Montgomery County, Ohio, 45343, USA
Listing for: Niner Inc.
Full Time position
Listed on 2026-01-31
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading technology services company in Miamisburg is seeking a Service Desk Lead responsible for overseeing the Service Desk function and ensuring excellent support for end users. The ideal candidate will manage help request intake and prioritize resolution while training junior staff. Candidates should have an IT-related degree, relevant certifications, strong customer service skills, and experience with Windows and macOS.

This role is pivotal in maintaining effective communication and service quality.
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