Technical Suppt Specialist

Technical Support Specialist I - Dayton, Ohio

Are you early in your IT career and excited to build hands‑on technical support skills in a professional environment?

Would you enjoy supporting colleagues with the technology they rely on every day while learning from an experienced team?

Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.

This is an entry‑level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies.

• Support the resolution of end‑user desktop issues, including hardware, software, and printer configuration
• Install software, hardware peripherals, and support desktop upgrades and rollouts
• Perform daily backup procedures and follow established support processes
• Liaise with third‑party software and hardware vendors to support issue resolution
• Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools
• Provide technical setup and on‑site support at selected trade shows, including periodic travel
• Assist with troubleshooting across hardware, software, telecommunications, and business applications
• Carry out other related duties as assigned

• Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience
• Experience or familiarity with hardware and software installation and troubleshooting
  
  Basic understanding of software monitoring tools and backup procedures
  
  Strong problem‑solving and organizational skills
  
  Ability to work effectively with guidance and follow documented processes
  
  Willingness to travel up to 25% as required
  
  Technology certifications such as A+ are beneficial

We promote flexible and inclusive ways of working that help you balance professional and personal commitments, while meeting role and business needs.

This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities.

LNLP delivers trusted information, analytics, and technology solutions that help professionals make informed decisions. We combine deep domain expertise with innovative tools to support customers across legal, regulatory, and business environments.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country‑specific benefits.  to access benefits specific to your location.