F-Help Desk Specialist | Active Secret clearance

Position: F-35 Help Desk Specialist | Active Secret clearance
** Req :
** RQ222510

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Secret

** Public Trust/Other

Required:

** None

** Job Family:
** Technical Support Services

*
* Skills:

*
* BMC Remedy Ticketing System,Help Desk Support,IT Help Desk

*
* Certifications:

*
* CompTIA Security+ CE | CompTIA - CompTIA

*
* Experience:

*
* 5 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* Transform technology into opportunity as a  
** Help Desk Specialist
** pe what's next for mission-critical government projects while shaping what's next for your IT career.

The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

​

** MEANINGFUL WORK AND PERSONAL IMPACT*
* As a  
** Help Desk Specialist** , the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team in Miamisburg, OH:

+ Provides first-tier software, hardware and printing technical assistance to computer users.

+ Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.

+ May provide assistance concerning the use of computer hardware, software, and printing.

+ Responds to and diagnoses problems through discussions with users.

+ Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

+ Serves as focal point for customer concerns.

+ Documents, tracks, and monitors the technical problems to ensure a timely resolution.

+ Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

+ Simulates or recreates user problems to resolve operating difficulties.

+ Recommends systems modifications to reduce user problems.

+ A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

** WHAT YOU'LL NEED TO SUCCEED:*
* Bring your service desk expertise along with a drive for innovation to GDIT. Our  
** Help Desk Specialist
** must have:

+  
** Security Clearance Level:
** Active Secret clearance

+  
*
* Required Experience:

*
* + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

+ Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

+

Experience with Remedy/Help Desk Management Systems.

+ Progressive experience in the management of a technical support team.

+ Experience developing and providing Service Level Agreements and Help Desk deliverables.

+  
** Required

Certifications:

** DoD 8140 Work Role (411) Technical Support Specialist - Basic:
Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.

+  
*
* Education:

** BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.

+  
*
* Location:

** Onsite in Miamisburg, OH

+  
** US Citizenship required*
* ** GDIT IS YOUR PLACE*
* At GDIT, the mission is our purpose, and our people are at the center of everything we do.

+  
** Growth:
** AI-powered career tool that identifies career steps and learning opportunities

+  
** Support:
** An internal mobility team focused on helping you achieve your career goals

+  
** Rewards:
** Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

+  
** Flexibility:
** Full-flex work week to own your priorities at work.

+  
** Community:
** Award-winning culture of innovation and a…