Field Service Technician

Description of Job Duties and Responsibilities:

Basic to intermediate knowledge and experience in CNC machine electronics, mechanics or operations and related engineering concepts (general repair, debugging, preventive maintenance, routine customer issues resolution). With readily available assistance this incumbent:

Machine Maintenance and Repair 85%

• Regularly works independently of others to handle on-site machine repairs of a less complex nature, troubleshooting and other technical issues.
• Inspects malfunctioning or damaged product to determine nature and scope of problem.
• Investigates and resolves customer reports of less major significance.
• With consultation of higher level Field Service Engineers, recommends repair, replacements, or other corrective actions.

Record Maintenance/Communication 15%

• Maintains records of performance reports; analyzes reports of technical problems to provide input on trends affecting future design, production, service, and maintenance processes.
• Coordinates problem resolutions with applications engineering, spare parts team members, and other personnel to expedite repairs.
• Provides communication between the customer and the company.

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.):

• High School diploma and completion of high school engineering program, Associates or Bachelors degree in an engineering discipline with one to three years of experience or equivalent combination of education and experience/training.
• Must have experience working on CNC Equipment.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Understanding of the machines’ electrical and mechanical systems with the ability to debug.
• Possess excellent analytical, interpersonal, and problem-solving skills.
• Experience in a fast-paced environment, and ability to multitask while adapting to shifting priorities.
• Proven ability to maintain confidential information.

Preferred Qualifications (Certificates, Training, Licenses, and Experience):

• Knowledge and experience of other product line brands.

Other (Supervisory Responsibilities, Physical Demands, Travel):

• This position requires extensive daily and overnight travel 85%.
• Daily overtime and weekend work required on a regular, as-needed basis.
• Bends, stoops, and crouches on a regular basis to repair or make adjustments on machinery.
• Must be able to lift up to 50 lbs with or without the assistance of crane operation.
• This position has no supervisory responsibilities.

Competencies:

• Technical Capacity
• Problem Solving/Analysis
• Decision Making
• Learning Orientation
• Teamwork Orientation

United Grinding North America, Inc. is a committed Equal Opportunity Employer EEO-M/F/Disabled/Vets