Physician Practice Operations Manager: Springboro

Mayfield Brain & Spine is seeking an experienced clinical operations leader to oversee assigned clinical locations and key operational functions. Reporting to the Chief Operating Officer, this role partners with physicians, APPs, and associates to drive operational excellence, consistency, efficiency, and continuous improvement while supporting exceptional patient care. The role also contributes to strategic initiatives and may oversee functions such as Compliance, Telecommunications, and EHR template design.

• Superior clinical outcomes
• Compassionate patient care
• Education and research
• Innovation

• Bachelor’s Degree required;
  Master's degree (MHSA, MBA, or related health field) preferred
• 7+ years of progressive healthcare practice management experience required
• Experience managing a practice with multiple physicians and /or APPS required
• Experience in a specialty physician practice, preferred

• High degree of leadership, tact, judgment, diplomacy, communication & decision-making skills
• Ability to work with people of different temperaments, backgrounds, and educational levels
• Ability to manage multiple physician offices and staff
• Exceptional organizational and time management skills
• Resourceful in solving problems
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Working knowledge of computers and practice management software
• Understanding of HIPAA Regulations and Compliance
• Demonstrates excellent customer service
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation

• Reporting to the Chief Operating Officer, bi-directionally ensure organizational expectations are cascaded to physicians, APP’s, associates, and other clinical and administrative areas, while representing the needs of those same groups
• Responsible for the operational management of assigned clinical location(s) as well as other areas assigned, such as Compliance, Telecommunications, and Electronic Health Record template design
• Responsible for the performance, consistency, and continuous improvement of assigned clinical location(s) and operational functions
• Establish work procedures and standards to improve efficiency and effectiveness geared towards ensuring superior patient care
• Provide input to strategic decisions that affect areas of responsibility

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Serve as a key member of the management team. Participate in strategic planning and implementation of short- and long-term organizational initiatives that support patient care, financial, budget, and business goals.
• Oversee daily operations of practice including but not limited to services, site policies, patient flow, access, staff development, performance management, and associate and physician relations.
• Develop annual goals and monitor progress and address barriers promptly;
  Ensure all site-specific goals are achieved.
• Oversee workforce planning, recruitment, onboarding, training, performance management, succession planning, and staff development.
• Evaluate staffing models and coverage needs using volume, productivity, access, and service requirements; recommend adjustments based on operational needs.
• Partner across departments to resolve barriers affecting patient flow, scheduling, authorizations, clinical support, revenue cycle, technology, and practice performance.
• Ensure assigned operations comply with organizational policies, HIPAA, compliance standards, safety requirements, and applicable laws and regulations.
• Develop and implement managerial policies, procedures, and accountability measures.
• Evaluate workflows and…