Sales Enablement Specialist

General Summary

This position is responsible for contributions to create and maintain good customer relationships by providing excellent customer service through accurate order placement, applying a professional and helpful approach always and being proactive in resolving problems.

This position is responsible for maintaining and developing agreed customer portfolio, with a keen focus on account management, to capitalize on customer relationships, follow up leads and maximize sales potential.

• Ensure the service provided to current customers is to a high standard
• Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis
• Provide advice and guidance to customers in the correct selection of products or services
• Obtain feedback on a regular basis
• Manage customer complaints in a timely and professional manner
• Order fulfilment, communicating expected delivery date, and explaining stock‑outs.
• Assesses competitors by analysing and summarising competitor information and trends and identifying sales opportunities.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.

• Oversee the day to day running of external orders and enquiries received, including logging enquiries, updating, amending, managing entries to reflect current status
• Process orders received from inbound phone call, email from customers and sales team members. Liaise with operations and logistics to ensure all orders are delivered on schedule
• Maintain the customer relationship management system
• Ensure that product/service offering is maximised to existing customers including cross selling and upselling opportunities
• Achieve agreed targets for cold calling in order to increase revenue
• Assist with maintenance and further development of the sales and marketing plan, to develop the customer base

• Plan and organise to ensure that all calls are properly logged ready for follow up, and that a weekly sales plan with priorities, goals and achievements can be formulated.
• Liase with customer and sales team for retrieval of outstanding loaner and demo products
• Liase with customer and sales team for outstanding void of warranty quotes sent in for repair
• Website lead conversion process, work with sales team and marketing for effective messaging and assignment
• Assist sales team with any customer relationship management questions and/or updates (salesforce)
• Respond to and assist any customer voicemail(s) regarding but not limited to product questions, pricing, purchasing
• Backorder report at the end of the business day
• Lead will oversee training
• Canada purchase orders
• Process Blatchford E‑Commerce orders
• Provide open territory coverage when needed
• Update CRM/SF of new and current business contacts to properly align with customer account

• Manage a customer portfolio in a changing environment, with a focus on upselling / cross selling to customers daily via inbound calls the whole range of products/services
• Build a pipeline of opportunities in CRM for new business, negotiate and close those sales opportunities to ensure sales targets are met
• Ensure customer feedback is sought and captured on a timely basis

• Basic computer skills with Microsoft Office Suite
• Familiarity with office software and phone systems a plus
• Sales experience (closing skills, prospecting skills, technical understanding, building relationships, people skills, data entry skills, customer focus, professionalism, motivation for sales)
• Ability to juggle a number of activities, with meticulous organization skills and ability to prioritize to deliver results
• Commercial awareness
• Previous use of a sales order processing system (ERP)
• Self‑motivated, and ambitious with high standards
• Team player that can help motivate and inspire work colleagues to deliver the same standards, and instil a desire to achieve Company objectives
• Excellent communicator written and verbal, with both internal and external customers
• Ability to network at exhibitions, customer events etc.
• Flexible work schedule/attitude
• Excellent customer facing and care skills
• Attention to…