Field Service Engineer

Location:

Michigan City, Indiana, United States

Job :

R0143279

Date Posted:

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

No

Job title:

Field Service Engineer

Location:

Gulf Region - TX, LA, MS, AL, GA

OR

Michigan City, IN

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands
- Hitachi, Hitachi Global Air Power, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Answer technical questions about Hitachi Global Air Power Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns and conduct service from the field to drive issues to a timely closure. Document service visits and generate reports with action items.

Support Hitachi Global Air Power Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Director of Service Operations
- Portables.

• Provide technical assistance related to Hitachi Global Air Power R&I/OEM products via phone and email queues.
• Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R&I/OEM systems.
• Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Hitachi Global Air Power management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Assist in writing technical service bulletins.
• Review technical manuals for accuracy and completeness.
• Participate in new product development to provide prospective from the service point of view.
• Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
• Up to 25% overnight travel. U.S and Canada travel

• Associate degree a plus.
• Technical Trade School a plus.

• 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
• Experience troubleshooting and repairing electrical systems and electric driven equipment.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and engineering processes.
• Strong verbal and written…