Support Staff - Accounting Billing and Administration

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Full Time On Site Bellaire, MI, US

Sign-On Bonus Eligible

Shanty Creek Resort is committed to delivering a distinctive “Up North” experience for every guest. Our friendly and caring team provides exceptional service and genuine hospitality. We believe that honest, long-lasting relationships with our guests, employees, neighbors, and surrounding environment are essential to sustaining and growing our business.

The Billing Specialist is primarily responsible for preparing, reviewing, and distributing accurate and timely invoices for Shanty Creek Resort’s hotel, group, conference, event, club, timeshare, and other customer accounts. This position works closely with departments throughout the resort to confirm charges, deposits, billing arrangements, contractual terms, and supporting documentation.

The Billing Specialist also assists the Accounting Department with accounts receivable activities, including payment application, customer account research, aging follow-up, reconciliations, and collection support. Success in this role requires accuracy, organization, follow-through, and a service-oriented approach when working with guests, customers, employees, managers, and outside business partners.

• Prepare and distribute accurate and timely invoices for hotel, group, conference, event, club, timeshare, and other resort accounts.
• Review contracts, banquet event orders, hotel folios, group master accounts, deposits, routing instructions, and supporting documentation before invoices are issued.
• Verify that room charges, food and beverage charges, resort fees, taxes, service charges, credits, deposits, and other account activity are accurately billed.
• Confirm billing arrangements, payment terms, direct-bill authorizations, tax-exempt documentation, and customer contact information.
• Identify missing, incomplete, or inconsistent billing information and follow up with the appropriate department.
• Coordinate with Sales, Conference Services, Reservations, Front Desk, Food and Beverage, Golf, and other resort departments to resolve billing discrepancies.
• Prepare final group and event billing within established timelines.
• Process approved billing corrections, credits, transfers, and adjustments.
• Maintain accurate customer profiles, billing instructions, and supporting documentation.
• Respond professionally to customer questions regarding invoices, folios, charges, deposits, and account balances.
• Maintain organized electronic and paper billing records in accordance with accounting and record-retention requirements.
• Help ensure that resort revenue is completely and accurately documented and billed.

• Assist with posting customer payments, deposits, credits, and approved account adjustments.
• Help research unapplied payments, over payments, billing discrepancies, disputed charges, and outstanding balances.
• Assist with preparing and distributing customer statements and account summaries.
• Support follow-up on past‑due balances in accordance with established collection procedures.
• Document customer communications, disputed items, payment commitments, and collection activity.
• Assist with maintaining accurate customer and direct‑bill account records.
• Support the review of accounts receivable aging reports.
• Escalate delinquent accounts, unresolved billing disputes, and collection concerns to the appropriate Accounting Department leader.
• Assist with credit‑card research, chargebacks, refunds, and payment inquiries.
• Provide…