Service Coordinator​/Dispatcher

Parker-Arntz Plumbing & Heating, Inc.

We are hiring a Service Coordinator / Dispatcher to schedule service appointments, dispatch technicians, and manage administrative tasks associated with service and repair operations.

• Serve as the primary point of contact for customers, respond to inquiries, confirm appointments, and provide updates to ensure a positive customer experience.
• Schedule and dispatch technicians for service, repairs, and preventative maintenance based on urgency, location, and availability.
• Create and manage work orders, process purchase orders, and assist with the final billing and invoicing processes.
• Coordinate with vendors for parts and manage the logistics for repairs, track project progress, and follow up to ensure jobs are completed satisfactorily.
• Maintain accurate records of service history, work orders, and technician paperwork.
• Assist technicians with service history, job notes, or technical guidance as needed.

• Minimum of 5 years experience in administrative, dispatch, or customer service position within Plumbing and HVAC, or construction industry.
• Strong organizational, time management, and multitasking skills to handle high volume of calls and manage complex schedules.
• A technical understanding of Plumbing and HVAC systems.
• Strong problem‑solving skills and the desire to interact with customers and technicians.
• Computer proficiency including Outlook, Word, and scheduling software.
• The ability to work well under occasional pressure and within deadlines.
• Superior communication skills, positive attitude, and professional demeanor.

Office

Hours:

Monday - Friday 7:00am - 4:30pm, Office Greenville, MI