Office Manager

Office Manager
Gaylord, MI

Office Manager
Department:
Administration

Reports To:

General Manager

The Office Manager is responsible for overseeing daily administrative and office operations to ensure efficiency, accuracy, and a positive employee and customer experience. This role supports dealership leadership by managing office processes, coordinating cross-department activities, and maintaining compliance with company policies and procedures.

• Health Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Competitive Wages
• Flexible Scheduling

• Prepare for daily operations by reviewing priorities, coordinating schedules, organizing documentation, and ensuring office resources are available and functioning properly.
• Manage administrative workflows accurately and efficiently by maintaining records, processing paperwork, supporting payroll and invoicing tasks, and ensuring deadlines are met.
• Document and maintain records thoroughly by organizing files, updating systems, ensuring data accuracy, and supporting audits or internal reviews as needed.
• Apply administrative and operational expertise to support dealership functions including HR coordination, accounting support, customer documentation, and internal communications.
• Maintain up-to-date knowledge of company policies, procedures, and dealership operations to ensure consistent and compliant office practices.
• Promote compliance and accuracy by ensuring office processes align with legal, financial, and organizational requirements.
• Support and mentor administrative staff by providing guidance, training, and support to encourage efficiency, accountability, and professional growth.
• Communicate effectively with leadership, department managers, vendors, and customers to ensure clarity, collaboration, and timely resolution of issues.
• Deliver excellent internal and external customer service by maintaining professionalism, responsiveness, and attention to detail.
• Take ownership of operational challenges by identifying inefficiencies, implementing process improvements, and supporting continuous improvement initiatives.

• Maintain working knowledge of dealership operations, administrative processes, and company policies to support daily office functions.
• Apply strong organizational, time-management, and problem-solving skills to manage multiple priorities in a fast-paced environment.
• Communicate clearly and professionally with team members, leadership, and customers to foster trust and collaboration.
• Motivate and support office staff by encouraging accountability, teamwork, and a positive workplace culture.
• Plan and organize tasks effectively by setting priorities, coordinating resources, and meeting deadlines that support dealership objectives.
• Identify and resolve routine administrative issues using practical, compliant, and cost-effective solutions.
• Uphold a safe, compliant, and professional work environment by following company policies and applicable regulations.
• Utilize software systems and digital tools (HRIS, accounting systems, scheduling tools, and document management systems) to streamline workflows and ensure accuracy.

• Office management, administrative, or equivalent professional experience
• Experience supporting HR, accounting, or dealership operations preferred
• Proficiency with office software and business systems
• Prior leadership or supervisory experience preferred

This is not necessarily a list of all the duties, responsibilities, and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate. We are an Equal Opportunity Employer.