Support Services Representative - Hart Office

Support Services Representative - Hart Office

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description:

The Support Services Representative is responsible for providing general office management, clerical, and administrative functions. Specific areas of responsibility include scheduling appointments, facilitating consumer access to the appropriate WMCMH staff member, including Behavioral Health Urgent Care (BHUC), performing receptionist duties, assisting consumers in the WMCMH intake process, completing required annual paperwork, assisting consumers during check‑in and check‑out, obtaining signatures, opening and closing the office, turning office equipment on in the morning and off in the evening, ensuring office equipment is in working order, and maintaining the reception area.

Entering consumer data in various WMCMH computer modules; performing clinical record functions such as processing, scanning, indexing, routing and releasing clinical documentation; releasing information; completing timely correspondence; anticipating needs and assisting the clinical team(s); assisting with administrative duties and troubleshooting administrative issues; and providing backup as needed across all Support Services Representatives.

The key competencies needed for this role include strong secretarial, office management, data, computer, customer relations, patient care, and office business services, planning/organizing/prioritizing, communication, and time‑management skills. The individual must promote and ensure confidentiality for all WMCMH consumers, multitask, and possess computer, typing, grammar, punctuation, proofreading, transcription, multi‑line phone, and strong team and collaboration skills. The person must pay strong attention to detail to ensure a high level of accuracy and be self‑directed, flexible, adaptable to change, solution‑focused, and able to exercise sound independent decision‑making and judgment while providing excellent internal and external customer service.

The individual must maintain composure when interacting with staff, consumers, and stakeholders. The employee will complete all other administrative tasks as needed in various program and administrative areas assigned by supervisor. This position is assigned to a base primary location with routine travel to other sites based on consumer or agency needs.

• High school diploma or GED required.
• Desired:
  Two years office experience in a business or health care setting.
• Preferred:
  Course work in business subjects.
• Strong secretarial, office management, data, and computer skills.
• Strong customer service and customer relation skills for internal and external customers.
• Strong planning, organizing, prioritizing, and time‑management skills.
• Strong team and collaboration skills.
• Strong computer/technical skills – ability to work proficiently in a number of computer programs, R3, etc.
• Strong communication skills (both written and verbal).
• Strong ability to multi‑task and pay attention to detail to ensure a high level of accuracy.
• Ability to be self‑directed and exercise sound independent decision‑making and judgment.
• Ability to be flexible, adaptable to change, solution‑focused, prompt, and professional.
• Must possess a valid driver’s license and provide own transportation to and from meetings and activities at varying work locations including all agency locations in Lake, Mason, and Oceana Counties.
• Lived experiences with mental illness, developmental disabilities, or substance use disorders valued.

Full‑Time / Part‑Time:
Full‑Time.

Pay Range: $19.07 - $24.09

Position:
Support Services Representative.

Location:

Hart.

This position is currently accepting applications.