Receptionist, Administrative​/Clerical

Pomeroy Living seeks a compassionate and efficient Receptionist to join our team, providing a welcoming and organized front desk experience in our unique senior living healthcare environment. The ideal candidate will bridge the gap between our high-quality healthcare services and our residents by ensuring a smooth operation within our welcoming lobby area. As the first point of contact, this role plays a vital part in defining the warmth and responsiveness of the care environment we are known for.

Responsibilities

• Greet and assist residents, visitors, and staff, ensuring high levels of customer service.
• Handle incoming calls and manage the reception area to maintain a welcoming environment.
• Schedule appointments and update records and files to ensure accurate information is maintained.
• Coordinate with various departments to facilitate resident care and enhance communication within the facility.
• Assist in the management of office supplies and reorder materials as required.
• Handle sensitive information with confidentiality according to compliance and safety guidelines.

Required Skills

• Excellent interpersonal and communication skills
• Proficiency in MS Office and patient management software
• Strong organizational skills and ability to multitask
• Ability to handle emergency situations calmly and efficiently