Service Advisor; Holly

We do things differently at Szott Ford. We truly value our employees & we want to give you the tools you need to make a solid career.

You should enjoy coming in to work each & every day.

Flexible schedule

• Paid Training
• Flexible Work Schedule
• Benefits
• Exceptional Pay Plan!
• 401(k)
• A Professional and Respectful Work Environment
• Opportunity for advancement - lots of room to grow
• Family owned

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

• Have a Customer Service Background.
• Customer Satisfaction and Quality Control Skills.
• Automotive Service experience helpful.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

• Create Fun and Choose a Positive Attitude
  - Create a fun work environment and customer experience.
• Develop Open and Honest Relationships
  - Act with integrity, be compassionate, friendly, loyal, and make sure that you do the right thing. Treat your relationships well.
• Deliver WOW
  - Surprise customers and teammates by doing something unconventional, innovative and unexpected. Make their day!
• Encourage Constant Improvement
  - Embrace change and be determined to deliver excellence. Pursue growth through learning.
• Build a Can Do Team Spirit
  - Work together and always value passion, determination, perseverance, and a sense of urgency.
• Be Humble and Respect Everyone
  - Treat teammates, customers, partners and vendors, as you want to be treated. Always show appreciation for a job well done.