Diagnostic Technician in SALEM, Michigan

Level 2 Rds (Remote Diagnostic Service) Agent

Akkodis is seeking a Level 2 RDS (Remote Diagnostic Service) Agent for a contract with a client in Plymouth, MI (Remote). We're looking for a Level 2 Diagnostics Agent with prior automotive diagnostics/repair knowledge and strong understanding of DTCs. This is a chat-based remote support role (no hands-on work), focused on assisting customers through diagnostics, scans, and troubleshooting using tools. Pay Range: $25-$27/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

Technical skills:

• Automotive Certification, Automotive Training or 5+ years of Automotive ADAS/Diagnostic work experience. (Required)
• Proficient on OE or Aftermarket Scan tools on procedures and capabilities. (familiarity with OE software preferred)
• Ability to read, interpret and document automotive service information and technical service bulletins (TSB).
• Strong Automotive trouble-shooting and problem-solving capabilities. (Required)
• In depth knowledge on vehicle behavior on systems such as (Required):
• Engine management system
• Safety Systems, such as
• ADS Module
• Trailer Systems
• Safety Restraint Systems (SRS)
• Antilock Brake Systems (ABS)
• Electronic systems Energy supply and Electricity
• Braking systems
• Steering and Suspension Systems
• Understanding the process of reprogramming/flashing of automotive ECUs (Preferred)
• In Depth understanding of Vehicle Diagnostic knowledge
• Diagnostic Trouble Codes (DTCs)
• Able to follow OE Service/Repair information
• Previous Automotive Diagnostic experience.
• Need to work in a dealership or lead mechanic at an independent.
• Does not want master ASE certified technicians (They would be too expensive anyways).
• If they have some ASE certs that is fine. Not looking for service manual technical authors.
• Must be computer literate.
• Must be procedural oriented.
• Strong customer service skills are critical.

Note:

• Monday
  - Saturday, should be ok with working on an occasional Saturday.
• 40 hours per week. No OT
  - Schedule of Shift
  
  Hours:
• 7:30am - 4:00pm
• 9:00am - 5:30pm
• 10:00am-6:30pm
• 1:00pm - 9:30pm

Equal Opportunity Employer/Veterans/Disabled. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.