Business Services Representative

Business Services Representative

Location:

Michigan Works! Southeast - Hillsdale, MI

Reports to:

Business Services Manager Supervises: N/A FLSA Status:
Full-time, Non-exempt

Come Join Our Team! At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers.

By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals. If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.

The Business Services Representative (BSR) develops, establishes and maintains working relationships with businesses and related workforce partners in their assigned community. The (BSR) assists businesses to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment, workforce assessments, new business support, staff training/development, retention, layoff aversion and other support services. Actively seeks out new business partnerships in their assigned community and expands the presence/availability of MWSE business services.

Works collaboratively with Service Center team to connect the local labor pool with available employment opportunities.

• Serves as primary county liaison for MWSE Business Services
• Proactively seeks out and builds new business partnerships that support the goals and outcomes of MWSE
• Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieve program goals and benchmarks, including connecting career seekers with hiring businesses and coordinating grant services
• Promotes and administers all available workforce tools to employers, such as On the Job Training (OJT), Incumbent Worker Training (IWT), Going Pro Training Fund (GPTF), US DOL Apprenticeship programs, and other related specialty grants.
• Responsible for following all grant procedures and processes that are applicable to business services, ensuring compliance with grant requirements
• Engages in active communication with Program Administrator to problem solve invoicing challenges, data reporting needs and grant outcome information
• Conducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress, goals, organization challenges and identify solutions
• Analyzes business demands/needs, performs workforce assessments and develops an tailored action plan to support and service business(s)
• Leverages partnerships and resources to maximize and meet business demand
• Assists Program Administrators in the facilitation and development of registered apprenticeship programs
• Assists businesses with the attraction, vetting, hiring, retention of workforce talent, job descriptions, resume sorting and other HR/Employment services
• Monitors and evaluates available labor pool, connecting employer with career seekers for employment opportunity
• Records and maintains business information and service activity in required database system
• Plans, coordinates, hosts and supports job fair/hiring and Employer of the Day events
• Assists with Rapid Response to layoffs and closures
• Works collaboratively with Workforce Education Services department on shared initiatives
• Presents on business services and other workforce issues to business associations, community partners and other organizations, either by invitation or at community outreach/talent recruitment events
• Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
• Handles stress appropriately and interacts well with others
• Regular in-person on site attendance
• Other duties as assigned

Review All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:

• Associate's degree or equivalent directly related experience, plus 2 years' experience in business services or closely related field; bachelor's degree preferred
• Business Solutions Professional certification preferred (if not, expected to complete within 12 months)
• Experience working with federal and state regulations with respect to workforce development, employment and training programs and/or career and technical education programs
• Knowledge and experience in operation of state and/or federal workforce activities
• Experience…