Part-Time Service Writer

Location: Three Rivers

Green Mark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. Green Mark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

Are you detail orientation? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply!

Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why Green Mark offers the following benefits and resources:

Health insurance starts on your first day of employment
401k with company match

Paid Holidays Paid Time Off Competitive wages

Company paid uniforms

Continued training through John Deere Advancement opportunities

Employee discounts

Purpose:

Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Updates customer profiles using equipment, hours, or other information from the customer work order

Maintains service accessories and supplies and prepares replacement orders

May prepare Service Technician labor performance, productivity, and efficiency reports

May process warranty and/or product improvement claims including the computation of charges, submission and follow-upMay participate in Service EDUCATE Training programs required for the development of skills and knowledge

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge Experience working in a service department

Experience with basic accounting practices

Experience with basic computer functions

Experience working cooperatively in a team environment

Experience communicating effectively

High School Diploma, GED, or equivalent experience required;
Associates degree preferred#GMP
#J-18808-Ljbffr