Commercial Operations & Customer Service Director

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Our people are the force that moves the company forward. They break through limitations and expectations— not once in a career, but every day. Bringing an impact awaits you at Corning, where you can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines.

Requisition Number: 76562

The Commercial Operations & Customer Service Director is responsible for leading the operational infrastructure that supports the Solar MAP commercial organization. This role oversees customer service, order management, logistics coordination, traceability execution, commercial systems, data governance, and business process management across semiconductor, solar, module, and chemical commercial organizations.

The Director ensures that commercial operations are executed consistently, efficiently, and in compliance with customer, regulatory, and business requirements. The role serves as the primary owner of commercial execution systems and processes, including MS Dynamics, customer service workflows, traceability documentation standards, commercial reporting, and operational performance metrics. The Director partners closely with commercial leaders, finance, legal, manufacturing, supply chain, quality, and information technology to improve execution speed, data quality, customer satisfaction, and compliance readiness.

• Lead the customer service organization supporting semiconductor and solar polysilicon, solar wafer, module, and chemical commercial teams.
• Establish service‑level expectations and operational performance metrics for customer responsiveness, order management, and issue resolution.
• Drive order management process consistency across MAP business lines while supporting product‑specific commercial requirements.
• Serve as escalation point for customer service issues impacting delivery performance, customer commitments, or internal execution.
• Partner with Commercial Directors to align customer priorities with operational execution without taking ownership of pricing, allocation, or commercial commitments.

• Lead logistics coordination that supports customer deliveries and commercial commitments.
• Coordinate with planning, manufacturing, supply chain, commercial, and customer service teams to support delivery reliability.
• Develop standardized processes for shipment coordination, order execution, and service handoffs.
• Establish performance metrics for delivery reliability, cycle time, and customer support effectiveness.
• Drive continuous improvement initiatives focused on workflow efficiency, working capital support, process cycle time, and service reliability.

• Lead execution of traceability, domestic content, and commercial compliance documentation processes across the Solar MAP.
• Establish and maintain documentation standards supporting customer requirements, regulatory obligations, commercial claims, and audit readiness.
• Oversee traceability response processes supporting customer documentation requests, CBP inquiries, UFLPA requirements, domestic content certifications, MACR‑related evidence, and emerging policy‑driven documentation needs.
• Ensure commercial teams maintain required documentation and compliance records in accordance with defined standards.
• Partner with Legal, Trade Compliance, Government Affairs, Quality, IT, and Commercial Directors to support evolving compliance requirements and customer expectations.
• Lead the operational implementation and continuous improvement of traceability automation initiatives.

• Serve as business owner for MS Dynamics and related commercial execution systems.
• Develop standards for CRM utilization, customer call reports, opportunity tracking, activity documentation, customer master data, and account records.
• Maintain commercial master data integrity and data governance processes across MAP commercial teams.
• Establish KPI…