Admin​/Customer Experience

Sales Admin / Director of Customer Experience Elevate Every Customer Interaction at B&E Marine

B&E Marine, located on the lakefront in Michigan City, IN, is seeking a full-time Sales Admin / Director of Customer Experience to lead and elevate every stage of our customer journey. For over 73 years, B&E Marine has served boaters across Northwest Indiana, Southwest Michigan, and Chicagoland, delivering not just boats, but unforgettable experiences.

This strategic leadership role covers several key areas of the dealership:

• Engagement & Sales:
  Serve as the initial contact for leads and guide customers confidently through the sales process.
• Delivery
  
  Experience:
  
  Coordinate personalized boat deliveries and create “above and beyond” moments for new owners.
• Satisfaction & Advocacy:
  Manage CSI programs, resolve concerns proactively, and act as a customer advocate across all departments.
• Digital Presence & Marketing:
  Manage online reviews, social media content (You Tube/Instagram), and maintain CRM accuracy.
• Events & Leadership:
  Plan dealership events, oversee the reception experience, and coach the team on brand presence.

• Experience in customer service, hospitality, or dealership operations preferred.
• Highly organized, tech-savvy (CRM, AI, Social Media), and detail-oriented.
• Warm, welcoming, and relationship-driven personality.
• Proactive problem solver who remains calm under pressure.
• Strong written and verbal communication skills.

• Competitive pay based on experience.
• 401(k) with profit sharing and health insurance.
• Paid vacation and holidays.
• Opportunity to lead the culture of a 73-year legacy dealership.

• Valid driver’s license.
• Ability to pass a drug screening.
• Professional attitude and reliability.