Customer Service Representative

About Us

At Mark Pack Nagel Shippers, our mission is to build lasting relationships by providing trusted, high-quality marking, coding, and packaging solutions backed by exceptional service and support. We care deeply about our team of knowledgeable staff that delivers reliability and excellence within our industry. The values that guide the way we work are:

• We Own It
• We Are Motivated
• We Care
• We Lead by Example
• We Have:
  Integrity, Honesty, Respect

We are looking for a personable, highly organized, and process-oriented customer service professional in our front office. The position works closely with our customers and sales team members to receive and process orders for supplies and equipment via email, phone, and in person while ensuring compliance with Mark Pack's standards and guidelines. In this role you will report to our Office Manager to:

• Use your 1-3 years of customer service experience, strong communication skills, and orientation for details to process orders, support unique needs of our sales team, make pro‑active outbound phone calls to customers and generally assist the customer or other employees in any way possible while managing multiple priorities
• Be personable and relationship driven and be comfortable navigating gray spaces while knowing when to ask for support
• Bring problem solving and strong follow‑through skills to ensure that appropriate actions are taken to resolve customers request in a timely, accurate, and efficient manner
• Leverage your strong technology skillset to navigate Outlook and Microsoft Office along with our ERP system with optimal accuracy and efficiency

• Compensation of $44,000 to $52,000 annually
• 401(k) with a company match
• Health and dental insurance for your well being
• Paid time off to recharge
• Paid holidays
• Paid Parental Leave

If you are a motivated self‑starter who is committed to service and excellence, we want to hear from you! Apply today.