Call Center Representative; Customer Service

Position Overview

TEKsystems is looking to hire several Call Center Customer Service Representatives for a Healthcare System located in Plymouth, MI.

Job Title:

Customer Service Representative

• Location:
  
  Northville (contract‑to‑hire)
• Start Date:
  
  03/09/2026 (6‑month contract‑to‑hire with potential extension to 8‑9 months)
• Hours:
  
  Monday–Sunday 5 a.m.–10 p.m. (shift scheduled within this window; OT available and sometimes mandatory)
• Shift training: M‑F 8 a.m.–5 p.m. for first 4 weeks, then shift bidding begins
• Pay: $21.00 / hr
• Benefits (subject to eligibility and classification):
  Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan;
  Life Insurance;
  Short‑ and long‑term disability;
  Health Spending Account;
  Transportation;
  Employee Assistance; PTO
• Final date to receive applications:
  Feb 23, 2026
• Contact:
  Send your most updated resume to  or apply online. Initial interview will be scheduled ASAP.

• Handle high‑volume inbound calls from members, pharmacies, providers, and other partners regarding prescription benefits, prior authorizations, eligibility, and general plan information.
• Conduct follow‑up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, providing clear, empathetic, and professional communication.
• Respond to questions involving confidential or sensitive information, following HIPAA and internal compliance guidelines, and accurately document all call details in internal systems.
• Navigate and utilize multiple software platforms simultaneously, including benefit tools, authorization systems, member databases, and communication logs.
• Meet and exceed performance metrics: call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
• Manage a daily workload of approximately 80‑100 calls per day, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to escalad or resolve complex cases, demonstrating strong attention to detail and compliance.

• High school diploma or equivalent.
• 2‑3 years of call‑center experience.
• Strong verbal communication skills with ability to explain complex information clearly and patiently.
• No frequent job changes.
• Ability to complete a typing test and a call‑center assessment.

TEKsystems is an Allegis Group company that partners with clients to activate ideas and solutions. We are an equal‑opportunity employer and consider all applications fairly, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.