Customer Service Representative
Job in
Lake Orion, Oakland County, Michigan, 48360, USA
Listed on 2026-06-17
Listing for:
Planet Fitness
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Retail Associate/ Customer Service
Job Description & How to Apply Below
Job Details
Job Location:
Lake Orion, MI 48360
Salary Range: $14.50 Hourly
Job Shift: PT: 2p-10p
Job TitleCustomer Service Representative
As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!
OverviewPlanet Fitness is seeking a Customer Service Representative to join our team. This role focuses on delivering excellent member service and contributing to a clean, welcoming club environment.
Responsibilities- Greet members and guests, provide exceptional customer service, and help members feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Maintain regular cleaning of the facility, including bathrooms, equipment, front desk area, and amenities.
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
- Continual standing and walking during shift.
- Continual talking with members and potential members in person and on the phone during the shift.
- Must be able to lift 45 pounds.
- Execute with Executional Excellence, People First, Integrity and Customer Mania (EPIC core values).
- Be part of a company that cares about improving the health and well-being of communities.
- Work in a supportive, engaging, inclusive workforce that values diversity and belonging.
- Encourage professional growth and development.
- Contribute to philanthropic initiatives and be part of a brand you can be proud of.
- Great growth opportunities in a dynamic and growing company
- Set schedule
- Medical, Dental and Vision insurance benefits (eligible employees)
- Employee Referral Bonus Program
- $1/hour premium for hours worked 10:00 PM– 6:00 AM
- FREE Black Card Membership
- 401(k) with generous employer match
- Profit sharing program
- A sparkling clean work environment where the team helps keep the club pristine
- Employee Assistance Program (EAP)
Equal Opportunity Employer
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